Answer questions related to products and services and suggest information about other products and services to attract potential customers.
Handle incoming calls and messages via webchat.
Resolve arising problems related to products and services by verifying customer complaints; determining the cause of the problem; the best selection and interpretation; Follow up to make sure the problem is resolved and the customer is satisfied.
Support set up goods, cancel orders, refund or change goods.
Propose solutions when the product has problems.
Inform customers about promotions and discounts.
Adhere to company procedures, guidelines, and policies.
Contribute to the overall team effort to get the work done when needed.
Coordinate with different departments to resolve all customer complaints.