PMO Manager

How You Can Contribute

Portfolio governance and delivery health

• Maintain a single portfolio register covering client projects, internal products and strategic programs, with owner, stage, milestone plan, and health status
• Run plan-vs-actual analysis on scope, schedule, budget and effort; detect drift before it becomes a client issue
• Operate a portfolio risk log (delivery, resource, commercial, technical) with named owners and due dates
• Run the regular portfolio review cycle: [weekly/bi-weekly] project health check, monthly portfolio review with the CEO

Financial and resource visibility

• Track budget, cost, revenue and margin by project, with contract type (fixed price / T&M / retainer) and change requests in view
• Consolidate utilization, capacity and bench data with Resource Management/HR; flag over- and under-allocation, and key-person dependency
• Surface commercial risks: scope creep without change requests, margin erosion, overruns on fixed-price work
• Track client health signals: escalations, SLA breaches, satisfaction feedback, renewal risk
• Support investment and prioritization decisions for internal initiatives (cost, expected value, capacity trade-offs)

Data validation and stakeholder alignment

• Consolidate and cross-check updates from Jira, finance and resource systems and team reports; resolve inconsistencies before they reach executives
• Align Tech, Product and Business teams on a common definition of status, milestones and health
• Build trust with delivery teams so that problems are raised early rather than hidden

Executive reporting and decision follow-through

• Own the CEO dashboard and monthly portfolio pack: health, margin, utilization, top risks, decisions required
• Prepare agendas, data packs and pre-reads for leadership reviews, with clear recommendations rather than raw data
• Track every decision and action item to closure; report overdue items with owner and reason

PMO framework and continuous improvement

• Stand up practical PMO essentials first — templates, reporting cadence, and health criteria — to enable immediate delivery visibility, then refine standards based on real project data rather than upfront over-engineering
• Adapt the framework to different delivery models (Agile, Waterfall, hybrid), including client-mandated processes
• Analyze recurring causes of delay, overrun and rework across the portfolio and propose fixes with measurable targets

What You Need To Maximize Your Contribution

Must-have

• Bachelor’s degree or above in a relevant field (Information Technology, Business Administration, Engineering, or related). 
• 5+ years in PMO, Portfolio Governance, or Program Management, including 2+ years standing up and independently running a PMO function.
• Experience reporting directly to CEO/C-level, translating portfolio data into decision-ready dashboards and tracking decisions/action items to closure.
• Strong financial acumen in a project-based business: budget/revenue/margin tracking across contract types, with ability to spot commercial risk.
• Experience in workforce/capacity planning and utilization optimization within a delivery organization.
• Proven ability to consolidate and reconcile data across PM, finance, and HR systems into a single source of truth
• Able to drive governance and influence PMs/Delivery Heads without direct line authority. 
• Fluent English & Vietnamese.

Strong advantage

• Background in IT Consultancy, Digital Transformation Agency, or Software Outsourcing.
• Master of Business Administration (MBA) 
• PMP or PgMP preferred; Agile certifications (SAFe, CSM, PSM) a plus.
• Familiarity with E-Commerce, Loyalty, or Retail domains — a plus given a significant share of our portfolio.