Project Governance Services for
Enterprise & Government Projects
Our project governance services combine transparency, accountability, and agility to deliver successful outcomes for enterprise and government project management. Backed by ISO-certified processes, we ensure risk mitigation, stakeholder alignment, and measurable business value from project initiation to closure.
13 YEARS
in Agile Engineering & governance
500+
Consultants & Engineers
5
Global Offices
100+
Clients in Fortune 500
Our Awards & Recognitions
Quality-first approach based on a mature ISO 9001-certified quality management system.
ISO 27001-certified security management that relies on comprehensive policies and processes, advanced security technology, and skilled professionals.
A full-scale PMO able to carry out even the most complex projects.
A leading outsourcing provider featured on the Clutch for three years in a row.
We are trusted by Fortune 500 companies
Why Project Governance Matters for Enterprises and Government Projects
At Kyanon Digital, we believe great outcomes don’t just happen, they’re the result of structured collaboration, strategic oversight, and continuous accountability. That’s why governance is a cornerstone of our delivery methodology.
Reducing Risks with a Robust IT Project Governance Model
A strong governance framework helps us identify and mitigate risks before they impact timelines, budgets, or quality. Through regular checkpoints, escalation protocols, and performance monitoring, we ensure:
- Clear visibility into project health and milestones
- Early detection of potential blockers or scope creep
- Proactive decision-making, not reactive fire-fighting
This disciplined approach minimizes uncertainty and keeps your project on track.
Ensuring Alignment with Client Expectations and KPIs
Governance is how we stay aligned with your vision, every step of the way. From project kickoff to post-launch support, our governance model includes:
- Well-defined roles and responsibilities
- Transparent reporting on key KPIs and deliverables
- Ongoing stakeholder engagement and feedback loops
This ensures we’re not just delivering tasks, we’re delivering outcomes that directly support your business goals.
Our Proven IT Project Governance Process
Account Management
We view every client partnership as a long-term relationship. Our Account Management practice is embedded across the entire client lifecycle, from building initial awareness and onboarding, to nurturing engagement and ensuring continuous value delivery.
To foster satisfaction and retention, we’ve defined dedicated roles within the Account Management function, ensuring that client feedback is handled promptly, efficiently, and transparently.
Project Management
Project Management applies to all engagements – it provides guidance on the Qualify, Plan, Deliver and Close aspects of a project. It embeds project management, change management, benefit management and knowledge (know-how & best practices) management in a single reference point for consultants.
Qualify
- Confirm alignment to Kyanon Digital’s strategy & practice
- Perform project acceptance
- Perform planning
- Obtain signed project/service agreement
Plan
- Update planning and prepare for project kick off
- Develop change management plan: communication, training, stakeholder management, change management
- Develop quality management plan
- Develop resource management plan
- Define the benefit management needs
- Finalize the project charter
Deliver
- Kick off project delivery
- Execute project plan and create deliverables
- Monitor project progress
- Monitor project financials
- Execute change management plan: communication, training, stakeholder management
- Conduct quality checks
- Track benefits & finalize deliverables
Close
- Close out project
- Perform final quality review
- Assess team members’ performance
- Confirm knowledge/know-how submissions
- Retain and archive engagement documentation
- Complete financial closeout
Service Delivery Approach
The Service Delivery Approach (SDA) provides standard service delivery activities under the structure – Identify, Diagnose, Design, Implement and Support. It should be linked to the sets of toolkits of the majority of services within Kyanon Digital.
Define
- Confirm the project objectives and scope
- Confirm the requirements: functional and non-functional
- Develop and finalize the project charter including the project plan with the key stakeholders / parties
- Kick off the project
Diagnose
- Understand the strategic business objectives
- Understand the Digital Experience transformation objectives and roadmap
- Diagnose and assess the current state of the operation/platforms in scope including: process, platform, technology landscape
- Identify and recommend the gaps on functional and non-functional requirements
- Recommend on the prospective technologies
Design
- Align and prioritise the functional and non-functional requirements
- Agree on the UI/UX and platform design approach
- Develop the user experience strategic plan
- Design a detailed solution for the product
- (i) Information architecture
- (ii) Infrastructure architecture
- (iii) UI/UX design
Develop & Deploy
- Carry out the development work of:
- (i) Software Product
- (ii) System integration
- Perform the testing on the developed MVP
- UAT
- Load test
- Penetration test if required
- Carry out QA work
- Perform launching readiness assessment
- Deploy/launch software
Sustain
- Support post-launching maintenance
- Support operation and continuous improvement
- Expand benefits across the extended enterprise
Escalation Workflow
Level 1: Delivery Manager / Technical Lead
For project-based engagements, the first level of escalation is handled by the Delivery Manager (DM) and Technical Lead (TL). They coordinate with the technical team to resolve issues related to deliverables, timelines, or technical challenges.
Issues handled: Technical roadblocks, development delays, or scope clarifications.
Level 2: Account Manager
If the Delivery Manager and Technical Lead are unable to resolve the issue, it escalates to the Account Manager (AM). The AM communicates with the client to realign expectations, provide status updates, and propose solutions to mitigate risks.
Issues handled: Broader client concerns, high-level adjustments to timelines, scope, or staffing.
Level 3: Senior Management
Unresolved matters escalate to Senior Management, where strategic interventions are made to ensure project success and client satisfaction.
Issues handled: Critical issues affecting project delivery, resource allocation, or high-priority escalations.
Let’s discuss how our enterprise project governance expertise can ensure your project’s success.
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FAQ
At Kyanon Digital, governance is not just about controlling timelines—it’s about enabling success through structured collaboration, risk transparency, and shared accountability. Our approach integrates international standards (ISO 9001:2015, ISO/IEC 27001:2013), industry frameworks (PMBOK, PRINCE2), and local data compliance (Decree 13) to create a delivery environment that is both disciplined and adaptive.
You’ll receive regular updates tailored to your preference—typically through weekly status reports, interactive dashboards, and monthly Steering Committee reviews. These updates include project progress, risks, KPIs, resource usage, and upcoming decision points to keep all stakeholders informed and aligned.
Our governance framework is built to handle change without chaos. We follow a structured change management process that includes impact assessment, stakeholder approval, and timeline recalibration. This ensures changes are handled transparently, with full visibility into cost, effort, and delivery impact.
We are ISO/IEC 27001:2013 certified and fully compliant with Decree No. 13/2023/ND-CP, Vietnam’s regulation on personal data protection. From user access controls and data encryption to secure documentation and audit trails, we follow best practices to ensure that both your business data and user data are protected throughout the project lifecycle.
Yes. Our governance model includes clearly defined roles and escalation paths. You’ll have direct communication with the Project Manager for day-to-day coordination and access to the Delivery Manager and Steering Committee members for strategic guidance and decision-making. We keep governance flat, responsive, and accessible.
Project governance services provide a structured framework that ensures projects are delivered on time, within budget, and to agreed quality standards. By combining risk management, stakeholder alignment, and transparent reporting, these services help organizations achieve consistent, measurable success across IT, enterprise, and government projects.
Our model integrates PMBOK, PRINCE2, Agile, and ISO-certified standards to provide a balanced approach between discipline and adaptability.
We use predefined escalation paths, risk registers, and proactive monitoring to identify and address issues early.
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