1. Requirements & Backlog Management
- Collaborate with clients to capture their business context, including goals, challenges, and opportunities;
- Take ownership of backlog management, prioritizing user stories based on value, feasibility, and alignment with business goals;
- Ensure the backlog is prepared for development.
2. Client Communication & Relationship Management
- Serve as the primary point of contact for the client, building and maintaining a strong, trusted relationship.
- Proactively communicate project status, progress, risks, and milestones to ensure alignment and manage expectations effectively.
- Lead project delivery with a focus on achieving high levels of client satisfaction and fostering long-term partnership.
- Act as a trusted advisor to the client, understanding their strategic goals to foster long-term growth.
3. Project Planning and Execution
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Milestone & Roadmap Management:
- Define and manage key project milestones and timelines to align with business objectives;
- Develop and maintain a detailed product roadmap, ensuring timely and successful delivery;
- Lead the successful delivery of projects for existing clients, ensuring high levels of client satisfaction;
- Collaborate with Account Managers to identify opportunities for additional services or products that align with client needs and drive business growth.
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Risk & Change Management:
- Identify potential risks and issues that could impact project development or delivery;
- Manage change requests by working closely with Account Managers to understand customer needs, prioritize requests, and implement changes efficiently.
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Quality Assurance & Process Alignment:
- Establish and monitor quality indicators and dashboards to track project performance;
- Collaborate with relevant teams to develop checklists and processes that ensure the quality of all deliverables meets the highest standards.
- Ensure that all project processes are in compliance with company standards, regulations, and best practices;
- Assess and propose improvements to enhance efficiency and effectiveness in project delivery.
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4. Team Leadership & Resource Allocation
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Resource Planning & Allocation:
- Work closely with the Delivery Manager and Project Management Office to plan and allocate resources effectively;
- Ensure that the right resources are in place to meet project demands and achieve timely delivery.
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Team Collaboration & Support:
- Facilitate strong collaboration within the project team, particularly with the Development Team;
- Participate in sprint planning and review meetings, providing guidance, addressing questions, and removing obstacles to ensure smooth project progress.
To Excel In This Role You Should Have
- At least 5 years of experience in a Project Manager or Product Manager roles;
- Expert in E-commerce and Customer Experience;
- Exceptional communication and client leadership abilities
- Experience & knowledge in Loyalty, Retail, Omni-channel is a huge plus;
- Experience in building highly organized, detail-oriented project plans and managing changing project requirements in a highly dynamic environment;
- In-depth understanding of END-TO-END systems with multiple client endpoints;
- Great collaboration and stakeholder management skills with a professional and positive attitude;
- Strong familiarity with Agile methodologies;
- Comprehensive knowledge of application lifecycle management;
- Proficiency in both spoken and written Thai & English.
