Building an AI-powered Legaltech Platform with Kyanon Digital

About Our Client

Our client is a fast-growing startup operating at the intersection of law and technology, with established legal practices in Europe. Focused on delivering legal services across the EU markets, the company is exploring innovative ways to digitize legal workflows and enhance the accessibility of legal assistance for individuals and businesses alike.

Challenge

Key priorities addressed by an AI-powered LegalTech solution

Accessing legal services – whether for drafting a simple contract or seeking clarity on a specific regulation – remains challenging. Traditional legal channels are often costly, time-consuming, or intimidating to navigate. While general-purpose AI tools like ChatGPT offer conversational ease, their responses lack legal specificity, jurisdictional relevance, and the reliability required for informed decision-making.

To address these difficulties, the company set out to build a solution that would make credible legal guidance more accessible, affordable, and context-aware – bridging the divide between everyday users and expert legal support.

Key priorities addressed during the engagement included:

Client-Centric Experience: Deliver an intelligent chatbot capable of engaging users in natural, conversational language – offering real-time legal guidance and step-by-step navigation through complex procedures.
Efficiency & Automation: Streamline labor-intensive tasks such as document review and legal research, freeing legal professionals to focus on high-impact work and strategic client advisory.
Accessibility & Affordability: Democratize access to legal services by reducing operational costs and offering scalable, 24/7 availability – especially beneficial for underserved individuals and SMEs.
Innovation & Technology Leadership: Leverage cutting-edge AI models and retrieval-based systems to ensure the delivery of accurate, jurisdiction-specific legal information in a secure and compliant framework.

Through this initiative, the company set out to redefine how legal services are delivered in the digital era – prioritizing intelligence, automation, and user empowerment at the core of its platform strategy.

Solution

To support the digital transformation of legal services, Kyanon Digital delivered an AI-powered platform designed to simplify legal consulting, document generation, and information retrieval. The solution was developed with a strong focus on conversational intelligence, legal data accuracy, and user-centric workflows – enabled through advanced AI development and a dedicated IT staff augmentation model.

Building an AI-powered Legaltech Platform with Kyanon Digital

1. AI-powered legal intelligence using RAG architecture

At the heart of the solution lies a Retrieval-Augmented Generation (RAG) architecture designed specifically for LegalTech use cases. Unlike generic AI chatbots, this system combines large language model fluency with real-time access to a curated, frequently updated knowledge base – including European Union law and regulatory news.

Key capabilities include:

Domain-specific chatbot: Tailored for legal queries, the chatbot interprets questions based on the user’s role (individual or legal professional) and delivers responses grounded in up-to-date legal references.
Multi-model compatibility: The backend architecture is built to interface seamlessly with multiple LLMs (e.g., ChatGPT, Ollama, Gemini, DeepSeek), providing flexibility in deployment and scaling.
Continuous learning: By capturing and analyzing user behavior, preferences, and query types, the system improves over time – enhancing the relevance and accuracy of its responses.

This architecture supports high-accuracy legal recommendations, real-time document drafting, and intelligent legal case classification.

2. Modular legal workflow automation

Kyanon Digital’s engineering team delivered a robust feature set aligned with the client’s end-to-end legal service flow:

User identification: Differentiated access and response handling based on whether the user is a general client or a licensed lawyer.
Legal query search & document upload: Users can search for legal information, upload relevant documents, and receive tailored insights from the chatbot.
Case classification: Based on the information provided, the system suggests appropriate legal case types and generates the relevant documentation structure.
AI-powered document drafting & verification: The chatbot assists in drafting legal documents and verifying the details before submission or legal review.
Multi-step Q&A flow: Interactive, role-based Q&A sessions guide users through legal processes in a clear, conversational manner.

Each function is integrated to ensure seamless transitions across legal information search, advisory, and documentation.

3. 24/7 technical support and monitoring services

Given the legal domain’s critical reliance on uptime and data integrity, Kyanon Digital implemented a multi-tiered support structure to ensure operational continuity:

Real-time system monitoring: Legal content updates, anomaly alerts, and model performance were continuously tracked using Kyanon Digital’s diagnostic tools.
Tiered escalation pathways: A structured support flow – ranging from frontline assistance to expert intervention – ensured quick response to incidents and seamless coordination with third-party providers.
Continuous feedback loop: Chat interactions and user data were anonymized and analyzed to optimize model accuracy and UX over time.

This support model delivered high system reliability and user confidence from early adoption through MVP stabilization.

Results

The successful rollout of the platform marked a significant step forward in the client’s digital transformation efforts. Delivered through an agile, modular roadmap, the solution demonstrated strong alignment with operational objectives – enhancing the delivery of legal services through automation, personalization, and intelligent system design.

Streamlined legal workflows: Early validation showed that AI-assisted automation of document drafting, legal query handling, and case classification significantly reduced manual workload – allowing legal professionals to allocate more time to high-value, strategic advisory.
Scalable AI architecture ready for expansion: The platform’s jurisdiction-agnostic design, built with modular components and a RAG-based knowledge engine, is fully prepared to support future expansion into additional legal domains, geographies, and compliance frameworks.
Sustained system reliability and support: With 24/7 monitoring, tiered escalation paths, and continuous learning from user behavior, the system achieved stable performance from MVP launch and maintained a high standard of legal information accuracy and platform responsiveness.

The project not only proved the technical viability of AI-powered legal services at scale, but also laid a strong foundation for long-term innovation – empowering the client to meet evolving market demands with confidence, speed, and regulatory compliance.