Maintenance and Enhancement of Starbucks Hong Kong Systems

Overview

Maxim’s Group, the official franchisee of Starbucks Hong Kong, entrusted Kyanon Digital with the critical responsibility of maintaining, stabilizing, and enhancing its entire digital ecosystem, including:

• Mobile Applications (Customer app for ordering, loyalty programs, and promotions)
• Web Applications (E-commerce, store locator, and online services)
• Backend Systems (Order processing, payment gateways, and integrations)

This project required not only a seamless transition from the existing vendor but also system stabilization and the implementation of robust processes to support Starbucks Hong Kong’s long-term business growth.

Challenges

Upon assuming responsibility, Kyanon Digital encountered several significant challenges:

1. Lack of Documentation: Minimal handover documentation was provided, complicating the understanding of system architecture and workflows.
2. System Instability: The existing systems had multiple unresolved issues, leading to frequent service disruptions.
3. Inefficient Processes: No clear governance or standard operating procedures were in place, impacting overall efficiency.

Despite these hurdles, Kyanon Digital’s structured approach and expertise successfully turned the project around.

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Why work with Kyanon Digital?

• Expertise Trusted by Fortune 500 Clients
  With deep experience serving Fortune 500 companies, we deliver tailored, high-impact solutions that meet the unique demands of global enterprises.
• A World-Class IT Team
  Our 500+ IT experts—spanning consulting, project management, technical architecture, software engineering, QA, DevOps, and AI/ML—are committed to excellence in every project.
• Quality at the Core
  Certified under ISO 9001, our quality-first approach guarantees precision, reliability, and continuous improvement.
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Our Solution

Kyanon Digital applied a comprehensive approach to stabilize and enhance the Starbucks Hong Kong systems:

1. Right Team Structure

We assembled a 9-member team with expertise across development, testing, DevOps, and project management. This cross-functional team provided:

• Rapid issue resolution for ongoing system problems.
• 24/7 support coverage to minimize downtime.
• Scalability to manage new feature development alongside maintenance.

2. Stabilizing the System

We prioritized stabilizing the systems through:

• Comprehensive System review and Bug Fixing: Addressed major defects, improving reliability and performance.
• Incident Management: Implemented a structured incident-response process to resolve issues promptly.

3. Governance and Documentation

To ensure long-term sustainability:

• Process & Governance Framework: Introduced industry-standard processes, including agile practices and incident management protocols.
• Document Repository: Created a centralized repository, documenting system architecture, workflows, and operational guidelines for future reference.

4. Continuous Enhancement

Beyond stabilization, Kyanon Digital introduced new features and enhancements to support Starbucks Hong Kong’s growth:

• Loyalty program upgrades for mobile and web platforms.
• Seamless integrations with third-party services, enhancing customer experience.

Results

Through our efforts, Kyanon Digital achieved the following outcomes:

• System Stability: Enhanced reliability and reduced disruptions, creating a seamless experience for Starbucks Hong Kong’s customers.
• Operational Efficiency: Streamlined issue resolution and operational workflows through clear processes and governance.
• Business Enablement: Introduced new features and capabilities aligned with Starbucks Hong Kong’s growth strategy.

Services & Technologies

• Services: Support & Maintenance, Software Enhancement, Staff Augmentation, Dedicated Team
• Technologies: React Native, Magento, AWS, Microsoft Dynamic 365