More than 90% of businesses have some form of client loyalty program. Loyalty programs have shown to be one of the most successful strategies for growing income and instilling consumer loyalty. As many as 84% of consumers believe they are more likely to remain with a brand that provides a loyalty pr...
Chiến thuật giữ chân khách hàng (Customer retention) tốt là một yếu tố tăng trưởng quan trọng. Hơn 83% chuyên gia đồng ý rằng việc giữ chân khách hàng hiện tại có lợi hơn và tiết kiệm chi phí hơn là tìm kiếm khách hàng mới. Tuy vậy, đ...
Omnichannel is the expression of how customers’ expectations are now changing swiftly, their journey map is no longer a straight line that goes from point A to point B. They now use multiple channels when interacting with businesses and most importantly, the positive or negative experience acr...