In today’s digital landscape, customer experience (CX) reigns supreme. Vietnamese businesses are recognizing the importance of creating seamless, positive interactions across all touchpoints. This focus on Digital CX (DCX) translates to happier customers, increased brand loyalty, and ultimately, business growth.
But with a thriving tech scene in Vietnam, finding the right DCX partner can feel overwhelming. Fear not! This blog post unveils The top 10 Digital Customer Experience companies in Vietnam, renowned for their expertise in crafting exceptional digital customer experiences.
1. Kyanon Digital
Kyanon Digital is a one-stop digital services house, marrying business brilliance with technology excellence. We are here to make Digital Impacts in every aspect of your business and your consumers.
Founded in 2012, KYANON DIGITAL has over 10 years of experience in the industry. Our 300+ tech experts and professionals have served over 100+ clients, helping them achieve their digital goals. At Kyanon Digital, we offer end-to-end solutions that encompass every facet of the digital landscape. With the slogan: Digital Impact that Matters, this has guided our team of over 300 employees for over 12 years, creating many positive changes for large clients in various industries such as AEON, C.P Group Thailand, Nutri Asia, Asia Commercial Bank, and many other large companies in the Asia-Pacific region.
Kyanon Digital crafts exceptional customer experiences that build loyalty, increase retention, and accelerate engagement. Unlock sustainable growth in Singapore’s dynamic market with agile, scalable, composable solutions, solidifying your leadership in customer-centric innovation.
The CX services offerings from Kyanon Digital:
- Customer Journey Discovery & Optimization
Begin your transformation by understanding your customers’ true needs and pain points. We map existing journeys and identify optimization opportunities.
- Customer journey mapping and analysis
- Touchpoint assessment and gap identification
- Stakeholder interviews and workshops
- Current state technology audit
- Strategic roadmap development
- Experience Design & UX/UI
Transform insights into intuitive, engaging digital experiences that delight customers and drive conversion across all touchpoints.
- User experience research and design
- Prototype development and testing
- Mobile-first responsive design
- Accessibility compliance and optimization
- Design system creation and implementation
- Composable Solutions & Platform Architecture
Design and implement flexible, scalable technology architectures including composable loyalty platforms and personalization engines that adapt quickly to changing business needs.
- Microservices architecture design
- Headless commerce and CMS solutions
- Composable loyalty platform architecture
- Personalization engine implementation
- Cloud-native platform development
- API-first composable tech stack
- System Integration & Automation
Connect your customer-facing technology stack seamlessly, integrating marketing automation, loyalty platforms, and CRM systems for unified customer experiences.
- CRM and customer platform integration
- Marketing automation stack connectivity
- Loyalty program system integration
- E-commerce platform integration
- Real-time data synchronization
- Workflow automation implementation
- Data Platform & AI/Analytics Engineering
Build the intelligent foundation for your customer experience with robust data infrastructure, AI-powered insights, and loyalty program analytics that drive personalization.
- Customer data platform (CDP) implementation
- Real-time analytics and reporting systems
- AI/ML model development and deployment
- Loyalty program data analytics and segmentation
- Predictive analytics for customer behavior
- Data governance and privacy compliance
- Deployment & Continuous Optimization
Launch your solutions with confidence and maintain peak performance through ongoing monitoring, support, and iterative improvements.
- End-to-end solution deployment
- Performance monitoring and optimization
- 24/7 technical support and maintenance
- Continuous improvement programs
- Training and knowledge transfer
2. Axon Active
Founded in 2008, Axon Active is a Swiss-based software development company with over 15 years of successful business. Currently, they have nearly 600 employees working across 60+ teams and serving over 40 clients worldwide. Their offices are strategically located in Ho Chi Minh City, Thu Duc City (Dist. 9), Da Nang, and Can Tho, each providing innovative and modern workspaces.
At Axon Active, they provide a professional and international working environment that values every team member’s contribution. They offer numerous exciting job opportunities, along with competitive salaries and comprehensive benefits packages. Additionally, each year, they send hundreds of their engineers on enriching business trips to Europe, the United States, and Australia. These opportunities not only enable their engineers to exchange cultural perspectives but also to share valuable experiences with experts from around the world.
Transform your ideas into reality with our services. Get started today!
Our team will contact you within 24 hours.
3. BEETSOFT
With 5 plus years of IT Consultancy and outsourcing, BeetSoft is playing a stellar role in honing the skills of professionals, assisting companies to achieve success in their operating field of specialisation. They as an Organisation have grown rapidly in the past two years, now with operating offices in Hanoi, Danang in Vietnam and Tokyo Japan with close to 200 employees.
Beetsoft Specialises in IT Outsourcing, IT Consulting, Application Development, Operating Systems, Game Development, Web Development, System Development, AR, VR and MR which are their core strengths. Besides, they are also involved in projects related to Artificial Intelligence research and Robotics.
4. FPT Software
FPT Software, a subsidiary of FPT Corporation, is a global technology and IT services provider headquartered in Vietnam, with $1 billion in revenue (2023) and over 30,000 employees in 30 countries.
The company champions complex business opportunities and challenges with its world-class services in Advanced Analytics, AI, Digital Platforms, Cloud, Hyperautomation, IoT, Low-code, and so on. It has partnered with over 1,000+ clients worldwide, 91 of which are Fortune Global 500 companies in Aviation, Automotive, Banking, Financial Services and Insurance, Healthcare, Logistics, Manufacturing, Utilities, and more.
5. Groove Technology
Groove Technology is the first and last stop for companies worldwide that need support to develop digital products and custom software solutions. Their integrated resource model paves the way for your technology projects to be completed sooner, with less effort.
They help businesses expand their software development capabilities. How?
- Ready-made and well-oiled offshore teams at your disposal
- Proactive and innovative software development approaches
- A partner that prioritises trust and delivering quality solutions
6. Adamo Software
As a premier software development company based in Vietnam, Adamo Software surpasses edge-cutting digital solutions for global organizations with the aim of adopting new technologies and transforming business operations.
Adamo offers full-cycle and customized software development services with high-quality and lucrative solutions. Listed as the top 10 Vietnam’s software development companies, Adamo excels at mobile app development, web-based solutions, website development, and portal development.
7. SECOMM
SECOMM is a full-service ecommerce solution provider using various platforms, tools, and technologies to satisfy all the business’s complex systems.
- Ecommerce Consulting: They help consult tech-driven solutions and dedicated resource planning to develop best-suit ecommerce strategies for business.
- Ecommerce Development: Their tech-savvy working experience on the leading technologies and platforms helps businesses develop stable, robust ecommerce systems to grow up in fast-moving e-commerce.
- Ecommerce Maintenance: Constantly maintain, update and upgrade for sustainable growth, adapting to the ever-changing ecommerce market.
- Ecommerce Acceleration: Full-suite acceleration services to accomplish sustainably exponential E-commerce growth.
8. BSS Commerce
BSS Commerce is a global full-service eCommerce agency that provides cutting-edge technology solutions to B2B, B2C, and B2B2C businesses. They are empowered by partnerships with multiple platform providers and highly-qualified experts with customer-centric value at heart.
As an accredited eCommerce solution provider, BSS offers a comprehensive eCommerce strategy to accelerate your business through wide-scale service on multiple platforms. They also enhance your eCommerce systems with highly-recommended Magento Extensions, Shopify Apps & Shopware Extensions.
9. Magenest
Magenest is a one-stop digital solution provider with a special focus on eCommerce systems, ERP/CRM platforms, Cloud Infrastructure, Digital Marketing, and more.
As a leading technology solution company in APAC, they have helped brands activate and scale their digital presence, transform business operations, and empower the workforce through their solutions with Adobe Magento Commerce, Odoo, HubSpot, and Amazon Web Services.
10. AMELA Technology
Amela Technology is a global IT services and consulting company established in Hanoi city (Vietnam). They bring your idea to life by bridging technological gaps and manpower shortages with the following top-tier solutions:
- Software Outsourcing & Development
- Emerging tech: Blockchain, IoT, and AI solutions
- Web & Mobile App Development
- Embedded Systems
- Quality Control & Testing
- Start-up supporting
- Human resource introduction
- Engineer dispatching
In the course of their development, they have pleased clients from one of the most demanding markets in Japan in a variety of industries, including eLearning, eCommerce, live streaming, healthcare, and ERP.
