In today’s digital landscape, customer experience (CX) reigns supreme. Vietnamese businesses are recognizing the importance of creating seamless, positive interactions across all touchpoints. This focus on Digital CX (DCX) translates to happier customers, increased brand loyalty, and ultimately, business growth.
But with a thriving tech scene in Vietnam, finding the right DCX partner can feel overwhelming. Fear not! This blog post unveils The top 10 Digital Customer Experience companies in Vietnam, renowned for their expertise in crafting exceptional digital customer experiences.
1. Kyanon Digital
Founded in 2012, Kyanon Digital has over 10 years of experience in the industry. Their 300+ tech experts and professionals have served over 100+ clients, helping them achieve their digital goals. At Kyanon Digital, they offer end-to-end solutions that encompass every facet of the digital landscape. With the slogan: Making Digital Impact that Matters, this has guided their team of over 300 employees for over 12 years, creating many positive changes for large clients in various industries such as Starbucks, AEON, C.P Group Thailand, Nutri Asia, Asia Commercial Bank, and many other large companies in the Asia-Pacific region.
Kyanon Digital offers a comprehensive suite of six core services, each designed to deliver measurable results and lasting impact:
- Digital Transformation Initiation: Build a secure and scalable technology foundation that future-proofs your business.
- Digital Application Delivery: Develop innovative and user-centric applications that drive engagement and growth.
- Data Insights & Analytics: Transform your data into actionable intelligence for informed decision-making.
- CX Optimization & MarTech: Deliver personalized customer experiences that foster loyalty and advocacy.
- Cloud & Managed Service: Unleash the power and efficiency of the cloud to optimize your operations.
- Digital Team Extension: Build your dream digital team with expert talent acquisition, training, and project management support.
2. Axon Active
Founded in 2008, Axon Active is a Swiss-based software development company with over 15 years of successful business. Currently, they have nearly 600 employees working across 60+ teams and serving over 40 clients worldwide. Their offices are strategically located in Ho Chi Minh City, Thu Duc City (Dist. 9), Da Nang, and Can Tho, each providing innovative and modern workspaces.
At Axon Active, they provide a professional and international working environment that values every team member’s contribution. They offer numerous exciting job opportunities, along with competitive salaries and comprehensive benefits packages. Additionally, each year, they send hundreds of their engineers on enriching business trips to Europe, the United States, and Australia. These opportunities not only enable their engineers to exchange cultural perspectives but also to share valuable experiences with experts from around the world.
3. BEETSOFT
With 5 plus years of IT Consultancy and outsourcing, BeetSoft is playing a stellar role in honing the skills of professionals, assisting companies to achieve success in their operating field of specialisation. They as an Organisation have grown rapidly in the past two years, now with operating offices in Hanoi, Danang in Vietnam and Tokyo Japan with close to 200 employees.
Beetsoft Specialises in IT Outsourcing, IT Consulting, Application Development, Operating Systems, Game Development, Web Development, System Development, AR, VR and MR which are their core strengths. Besides, they are also involved in projects related to Artificial Intelligence research and Robotics.
4. FPT Software
FPT Software, a subsidiary of FPT Corporation, is a global technology and IT services provider headquartered in Vietnam, with $1 billion in revenue (2023) and over 30,000 employees in 30 countries.
The company champions complex business opportunities and challenges with its world-class services in Advanced Analytics, AI, Digital Platforms, Cloud, Hyperautomation, IoT, Low-code, and so on. It has partnered with over 1,000+ clients worldwide, 91 of which are Fortune Global 500 companies in Aviation, Automotive, Banking, Financial Services and Insurance, Healthcare, Logistics, Manufacturing, Utilities, and more.
5. Groove Technology
Groove Technology is the first and last stop for companies worldwide that need support to develop digital products and custom software solutions. Their integrated resource model paves the way for your technology projects to be completed sooner, with less effort.
They help businesses expand their software development capabilities. How?
- Ready-made and well-oiled offshore teams at your disposal
- Proactive and innovative software development approaches
- A partner that prioritises trust and delivering quality solutions
6. Adamo Software
As a premier software development company based in Vietnam, Adamo Software surpasses edge-cutting digital solutions for global organizations with the aim of adopting new technologies and transforming business operations.
Adamo offers full-cycle and customized software development services with high-quality and lucrative solutions. Listed as the top 10 Vietnam’s software development companies, Adamo excels at mobile app development, web-based solutions, website development, and portal development.
7. SECOMM
SECOMM is a full-service ecommerce solution provider using various platforms, tools, and technologies to satisfy all the business’s complex systems.
- Ecommerce Consulting: They help consult tech-driven solutions and dedicated resource planning to develop best-suit ecommerce strategies for business.
- Ecommerce Development: Their tech-savvy working experience on the leading technologies and platforms helps businesses develop stable, robust ecommerce systems to grow up in fast-moving e-commerce.
- Ecommerce Maintenance: Constantly maintain, update and upgrade for sustainable growth, adapting to the ever-changing ecommerce market.
- Ecommerce Acceleration: Full-suite acceleration services to accomplish sustainably exponential E-commerce growth.
8. BSS Commerce
BSS Commerce is a global full-service eCommerce agency that provides cutting-edge technology solutions to B2B, B2C, and B2B2C businesses. They are empowered by partnerships with multiple platform providers and highly-qualified experts with customer-centric value at heart.
As an accredited eCommerce solution provider, BSS offers a comprehensive eCommerce strategy to accelerate your business through wide-scale service on multiple platforms. They also enhance your eCommerce systems with highly-recommended Magento Extensions, Shopify Apps & Shopware Extensions.
9. Magenest
Magenest is a one-stop digital solution provider with a special focus on eCommerce systems, ERP/CRM platforms, Cloud Infrastructure, Digital Marketing, and more.
As a leading technology solution company in APAC, they have helped brands activate and scale their digital presence, transform business operations, and empower the workforce through their solutions with Adobe Magento Commerce, Odoo, HubSpot, and Amazon Web Services.
10. AMELA Technology
Amela Technology is a global IT services and consulting company established in Hanoi city (Vietnam). They bring your idea to life by bridging technological gaps and manpower shortages with the following top-tier solutions:
- Software Outsourcing & Development
- Emerging tech: Blockchain, IoT, and AI solutions
- Web & Mobile App Development
- Embedded Systems
- Quality Control & Testing
- Start-up supporting
- Human resource introduction
- Engineer dispatching
In the course of their development, they have pleased clients from one of the most demanding markets in Japan in a variety of industries, including eLearning, eCommerce, live streaming, healthcare, and ERP.
