Kyanon Digital & SAS Host Executive Dinner Customer Intelligence in the Agentic AI Era

On 28 July, Kyanon Digital and SAS jointly hosted the executive dinner “Customer Intelligence in the Agentic AI Era” at Pullman Saigon Centre, bringing together senior business and technology leaders to explore how AI is transforming customer engagement and business growth.

The event welcomed executives from industries including retail, F&B, consumer finance, insurance, real estate, and diversified consumer businesses, creating a valuable forum for cross-industry knowledge sharing and strategic discussions.

Insights from industry leaders

The evening featured insightful presentations from:

• Mr. Christian Peter, Chairman of the Soluna International Association for Digital-Driven Innovation
• Mr. Patvinder Singh Chahil, Customer Intelligence Account Executive, ASEAN at SAS

The speakers shared practical perspectives on how organizations can leverage customer intelligence, hyper-personalization, and Agentic AI to better understand customer behavior, deliver personalized experiences at scale, and drive sustainable business value.

Key discussion topics

During the executive Q&A session led by Dr. Huynh Le Tan Tai, Founder & CEO of Kyanon Digital, participants explored several emerging trends and business opportunities, including:

• The evolution of customer intelligence in the AI era
• Hyper-personalization powered by AI and real-time customer data
• Practical applications of Agentic AI in customer engagement
• Building data-driven strategies that create measurable business outcomes

The interactive discussions allowed attendees to exchange experiences, challenges, and best practices for adopting AI across different industries.

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Building meaningful connections

Following the presentations, guests continued the conversation over dinner and networking, fostering new partnerships and exchanging ideas on the future of AI-driven customer experiences.

Kyanon Digital sincerely thanks all speakers and attendees for their valuable contributions and active participation. We appreciate the opportunity to collaborate with SAS in creating a platform where industry leaders can share insights, connect with peers, and explore the transformative potential of AI.

As organizations continue to accelerate their AI journey, Kyanon Digital remains committed to helping businesses unlock the full value of customer intelligence through innovative digital solutions and strategic technology partnerships. Contact us to understand more about CI in the Agentic AI era.