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The D2C industry, also known as Direct-to-Consumer industry, refers to a business model where companies sell their products or services directly to consumers without intermediaries or traditional retail channels. This approach enables businesses to have greater control over the entire customer exper...

Good digital customer experiences make brands stand out, and many of these experiences are now digital. From scheduling an oil change to ordering a bagel, our experience as a customer permeates the whole process. In today’s digital-first world, it’s essential for businesses to focus on i...